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Refund Policy

Every Rotek water Reverse Osmosis system, spare parts and filters come with a 30-day money back guarantee from the purchase date. All return shipping fees are the customer’s responsibility unless the return is due to a manufacturer defect or due to order processing error from Rotek water system.

 

·         If the merchandise was returned completely unused (unopened with filters in original condition), a full refund (purchase price excluding shipping and handling) will be return once the product is received undamaged.

·         If the merchandise was returned unused but item packaging is opened, 15% of re-stocking fee from purchased price.

·         If the merchandise was returned unused but returned with missing or damaged parts, 15% - 45% re-stocking fee (depending on the condition) from the purchased price.

·         If the merchandise was returned used and tested non-defective, 50% re-stocking fee from purchase price.

 

Refunds are given using the payment method used when you place your order. Refunds process starts after the returned merchandise is received, and usually takes 3-5 business days. The final amount of the refund will be calculated based on purchased price from the original receipt, the manufacturer’s warranty and Rotek water system’s return policy.

 

All returns are subject to inspection and approval by Seller before a refund will be issued.

 

Merchandise Return Procedure

RMA Number:
Customer must first obtain a Return Merchandise Authorization (RMA) number from ROTEK by e-mailing at support@rotekwatersystem.com. Any products sent to ROTEK without an RMA number will not receive a refund. The return products must be received by ROTEK within 15 days after the RMA number being generated.

Packaging:
Please kindly re-pack the product in its original box, or a box of equivalent strength. The unit should be packed in the same manner as it came to prevent damage in shipping. Please return everything that was in the original box, including any free items if applicable. Be sure to drain out all water from wet systems and parts and wrap them in plastic bags before packing.

Return Address:
ROTEK Support Team will provide customer with an ROTEK warehouse address to return the merchandise when issuing the RMA number.

Return Shipping Costs:
Customer is responsible for the return shipping fees on all products, unless the return is due to our error or manufacturer defect.